Frequently Asked Questions

What should I do if a lot of valid email is detained as SPAM?
Last Updated 2 years ago

If it’s in automatic mode, lower the protection level but not less than level 5.

You can do this using the Notifier or the control panel.

a) For Company/Domain Administrators:
  • Access the web panel. i.e.: https://emailservice.spamina.com/admin
  • Identify yourself with your Username and Password.
  • Access the Filter – Filter Mode tab
  • There are two options: Filter Mode by Domain and Filter Mode by User.
  • Modify the protection level
Remember to click on the “Save" button before exiting.

b) For Users:
  • Access the web panel. i.e.: https://emailservice.spamina.com
  • Identify yourself with your Username and Password.
  • Access the Configuration – Filter Mode tab
  • Modify the protection level.
Remember to click on the “Save" button before exiting.

If it’s in guaranteed mode, make sure the users that send you email are on your white list. You should import your address book to the white list. This way the email that arrives will be classified as valid.